Guests are assured of absolute privacy when staying at Burj Al Arab, with no floor housing more than 12 suites. With the highest standards of service in mind, guests' needs will be catered for round the clock by the hotel's team of butlers. Specially trained at Lady Apsley's School for Butlers in Britain, they will be in the suites as guests arrive to greet them with welcoming refreshments, They will then be on hand to demonstrate the suites' sophisticated technology and carefully unpack the guests' luggage. The butlers will then be on hand night and day to ensure that each guest has anything they might need. They will also make a detailed note of each guest's likes and dislikes. These preferences will then be referred to every time the guest returns to stay at Burj Al Arab.